Frequently Asked Questions
Q: Do you accept CAPS?
A: No, we aren't currently enrolled in the CAPS Program.
Q: What is the student to staff ratio?
A: The ratio is 10:1.
Q: What is the sibling discount?
A: The discount is $5 off the second child.
Q: What days are weekly payments due?
A: Weekly payments are due on Monday.
Q: How many days constitute a week?
A: Three days = 1 week.
Q: Are you open when schools are closed?
A: Yes, we are open most student holidays. Please verify via phone call or email; a minimum of 10 students is required to host a day camp.
Q: Does the weekly program fee include on-site vendor programs?
A: No, generally they are separate.
Q: Will my child's homework be completed and checked for accuracy?
A: Yes, the homework given to us by your child will be completed during their time it the program.*
*We do not guarantee 100% accuracy as your child is encouraged to work independently while being assisted.
Q: What if my child's school is close, but isn't on your pickup list?
A: Check with our office manager. We may be able to accommodate.
Q: Can I get a refund?
A: There are no refunds on program payments.
Q: What is your discipline policy?
A: Please take a look at our Facility Policy Manual.
Q: If I participate in more than one IBALL program, do I receive a discount?
A: Only in some cases are some cross-program discounts available.