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Frequently Asked Questions

  • Do you accept CAPS?
    Yes, we do accept CAPS for day camps only, ex. summer, spring, winter, when youth are out of school.
  • What is the student to staff ratio?
    The ratio is 10:1.
  • What is the sibling discount?
    The discount is $10 off the second child.
  • What days are weekly payments due?
    Weekly payments are due on Fridays. Other programs, products and services are due at the time they are rendered. ​
  • How many days constitute a week?
    Three days = 1 week.
  • Are you open when schools are closed?
    Yes, we are open most student holidays. Please verify via phone call or email; a minimum of 10 students is required to host a day camp.
  • Does the weekly program fee include on-site vendor programs?
    Yes, unless otherwise specified.
  • Will my child's homework be completed and checked for accuracy?
    Yes, the homework given to us by your child will be completed during their time in the program.* *We do not guarantee 100% accuracy as your child is encouraged to work independently while being assisted.
  • What if my child's school is close, but isn't on your pickup list?"
    Check with our office manager. We may be able to accommodate, if there are five or more children to be picked up.
  • Can I get a refund?
    There are no refunds on program payments.
  • What is your discipline policy?
    Please take a look at our Facility Policy Manual. We operate with Love and Logic. and use a time out method. Management has the right to dismiss any person from programs due to discipline issues.
  • If I participate in more than one IBALL program, do I receive a discount?"
    Only in some cases are some cross-program discounts available.
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